Work orders
Manage requests and assignments with equipment context, procedures, and the history of the work.
The HarpethIQ platform
The work is connected.
Your CMMS should be too.
From the equipment record to the work order, bring the context your team needs into the work it does every day.
Explore it in a demo ↗Maintenance operations
Keep the day moving.
Preventive maintenance
Build a flexible PM program with dynamic asset selection, compliance routes, and PM sets that reduce redundant work. Explore scheduled maintenance.
Equipment and procedures
Keep asset records, maintenance history, and procedure instructions connected so technicians have context for the task.
Parts and resources
Manage parts, crews, assignments, vendors, and contracts alongside your maintenance operation.
Scheduled maintenance
More control over PMs.
Less repeat work.
Multiple ways to schedule
Choose time-based, meter-based, or combined scheduling. For calendar-based PMs, use fixed timing anchored to a schedule or floating timing based on completion.
Dynamic asset selection
Pull matching assets into your procedures by asset type, model, attributes, or asset group. Define the criteria that fit the work instead of maintaining every asset link by hand.
Compliance routes and testing
Set up inspection routes and testing procedures. Record each asset’s results and use built-in compliance reporting to oversee critical work orders and identify gaps.
PM sets and multi-asset work orders
Reduce redundant PMs with PM sets. Cover multiple assets on one work order to organize related maintenance without creating a separate work order for every asset.
Configuration
A fit for each
service line.
Fields and page layouts
Add custom fields and organize record layouts around the information each team needs.
Your vocabulary
Configure statuses, types, priorities, and picklists. Clinical engineering and facilities can use terminology appropriate to their work.
Service-request forms
Build public request forms that collect the details your team needs at intake.
Reporting
From a question
to a useful view.
Reports from a prompt
Describe a report in plain English. The builder uses the fields and relationships in your report catalog, including supported custom fields. Review and refine the result before saving it.
Charts and dashboards
Choose a chart that fits the question. Bring useful views of work order flow, backlog, PM load, and SLA performance into your dashboard.
Mobile app
Take the work
with you.
Online or offline, with automatic sync
Keep working when you lose your connection. Updates sync automatically when you’re back online.
Scan and go
Open a route work order and start Scan and Go. Mark each asset Pass or Fail as you go.
Notifications
Stay informed about work that needs your attention while you’re away from your desk.
Specialized workflows
Go deeper
where the work does.
Predictive maintenance
Manage predictive programs that raise work orders, with notification routing and data-quality views.
Calibration
Associate templates with equipment and capture calibration results when completing work.
Controlled asset revisions
Manage numbered revisions, review, and electronic-signature approval for controlled equipment. Requesters cannot approve their own changes.
Automations
Use the visual flow builder to configure supported workflows without writing custom code.